To expedite support investigation, we may ask you to provide us with a file containing the HTTP request for a specific operation. Please follow these steps to do so:
Using Google Chrome
Chrome’s DevTools can capture all traffic and save it to a HAR file. Here’s how to extract the HAR file in Chrome:
- Right-click in the browser window or tab, and select Inspect (or F12).
- Click the Network tab in the panel that appears.
- Start capturing HTTP traffic by clicking
(“Reload this page”), reproduce the issue you are experiencing.
- Click the download button
(as you hover over the download button, “Export HAR” appears).
- Name the file.
- Click Save.
Content for all requests on the page are saved in the same HAR file.