How to: Capture web session traffic

To expedite support investigation, we may ask you to provide us with a file containing the HTTP request for a specific operation. Please follow these steps to do so:

Using Google Chrome

Chrome’s DevTools can capture all traffic and save it to a HAR file. Here’s how to extract the HAR file in Chrome:

  1. Right-click in the browser window or tab, and select Inspect (or F12).
  2. Click the Network tab in the panel that appears.
  3. Start capturing HTTP traffic by clicking Reload this page (“Reload this page”), reproduce the issue you are experiencing.
  4. Click the download button Download (as you hover over the download button, “Export HAR” appears).
  5. Name the file.
  6. Click Save.

Content for all requests on the page are saved in the same HAR file.