While trying to start to label in an existing project I get stuck in an infinite login loop.
After logging in, going to the desired project and clicking on “start labeling”, this screen comes up:
This Problem occurs on all my projects, and on all my collaborateurs. However, another team seems not to have the same issue.
Hi @fidelius.manstein , can you provide the project id, please?
Best regards,
Paul N
Labelbox Support
clmg0vcxa11ks07zn2sx5b69v
Thank you. Our Engineering team is aware of the issue and is investigating.
Best regards,
Paul N
Labelbox Support
The problem should be resolved now. Could you please check on your side and confirm?
Best regards,
Paul N
Labelbox Support
Hello, I am having the same problem. Project ID is:
clhsdwn0e0tkm070s93h422df
@scrappy Thank you for letting us know. Our Engineering team is working on a solution.
Best regards,
Paul N
Labelbox Support
@scrappy Your organisation has been repaired.
Best regards,
Paul N
Labelbox Support
That worked. Thank you!
Same problem. The project ID is clcusoyxl0mic070f2k7p938p.
Thanks for your help.
Should be sorted, let me know.
Many thanks,
PT
Working fine now, thanks.
Something we can do to avoid this happening again?
This happens when there is/are reserved data rows that might have been deleted, while we are working on a long term solution, you may want to try to clear all reservation to reset the queue.
Go to Project Settings → Queue → Clear reservations
Now when doing so make sure there is no ongoing work for that project to avoid causing disruption.
Many thanks,
PT
Same issue here (maybe it hasn’t been resolved yet).
Project ID: cm3y7onuv00nl0708fkfgbl4q
Even when I clear all reservations, as @ptancre suggested, nothing gets solved. The queue gets repopulated with reservations eventually.
The initial root cause for this issue was resolved a while ago, what is the issue you are facing? is this still ongoing?
We are having the same problem, we press start labeling and it sends us to log in, what should I send you so you can help me?
@agustin.waller I sent a Jira ticket to Engineering Support.
They deployed a fix, didn’t specify what.
I suggest you do the same.
@ptancre As I explained, me and my entire project team were facing the same issue: stuck in an endless loop of “Start Labelling” > “Log in to Authenticate”.
I tried clearing the queue as you suggested, but it didn’t help.
Thankfully my issue now is fixed, and I hope it does not arise again!
