Bug while starting to Label

[fidelius.manstein]

While trying to start to label in an existing project I get stuck in an infinite login loop.
After logging in, going to the desired project and clicking on “start labeling”, this screen comes up:

No matter if i click on my username or try to log in directly, i will be redirected to the same screen in an infinite loop.

This Problem occurs on all my projects, and on all my collaborateurs. However, another team seems not to have the same issue.

[PaulN]

Hi @fidelius.manstein , can you provide the project id, please?

Best regards,
Paul N
Labelbox Support

[fidelius.manstein]

clmg0vcxa11ks07zn2sx5b69v

[PaulN]

Thank you. Our Engineering team is aware of the issue and is investigating.

Best regards,
Paul N
Labelbox Support

[PaulN]

Hi @fidelius.manstein,

The problem should be resolved now. Could you please check on your side and confirm?

Best regards,
Paul N
Labelbox Support

[scrappy]

Hello, I am having the same problem. Project ID is:
clhsdwn0e0tkm070s93h422df

[PaulN]

@scrappy Thank you for letting us know. Our Engineering team is working on a solution.

Best regards,
Paul N
Labelbox Support

[PaulN]

@scrappy Your organisation has been repaired.

Best regards,
Paul N
Labelbox Support

[scrappy]

That worked. Thank you!

[juan_aguia]

Same problem. The project ID is clcusoyxl0mic070f2k7p938p.
Thanks for your help.

[ptancre]

Should be sorted, let me know.

Many thanks,
PT

[juan_aguia]

Working fine now, thanks.

Something we can do to avoid this happening again?

[ptancre]

This happens when there is/are reserved data rows that might have been deleted, while we are working on a long term solution, you may want to try to clear all reservation to reset the queue.

Go to Project Settings → Queue → Clear reservations

Now when doing so make sure there is no ongoing work for that project to avoid causing disruption.

Many thanks,
PT